Managing MFA on a New Phone

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Why You Should Configure Multiple Backup Methods

Multifactor Authentication (MFA) is an effective way to protect your accounts - but it only works well if you plan for recovery. Having multiple backup methods ensures you stay secure and maintain access, especially during common scenarios like getting a new phone. Setting up more than one MFA method, (e.g., Microsoft Authenticator, backup codes) is critical for reliability and access.

Avoid Account Lockouts

If your primary method fails (e.g., you lose your phone or can't receive texts), a backup method ensures you can still log in without needing IT support or account recovery delays.

Best Practice Recommendations

  • Set up at least two methods (e.g., Authenticator app, phone, email) 
  • Generate and safely store backup/recovery codes 
  • Regularly review and update your MFA settings (especially after device changes) 
  • Use a Multifactor Authenticator when possible 

New Phone MFA Setup Instructions

  Pre-Step: Setup a Backup Method (Highly Recommended) 

Having a backup method setup prevents lockouts.
  1. Go to Multifactor Authentication (MFA) page
  2. Click Setup MFA button under the Getting Started section
  3. Sign in using you user name and password
  4. From the Security Info page, Click + Add Sign-In Method
  5. Choose at least ONE backup method:
    • Phone (SMS/Text)
    • Phone Call
    • Alternate Device (second phone/tablet)
  6. Complete verification for selected method
Step 1: Sign in Using Backup Method
  1. Navigate to Multifactor Authentication (MFA) page
  2. Click Setup MFA button under the Getting Started section
  3. Sign in using you user name and password
  4. Select 'Sign in another way'
  5. Choose your backup method (text or call)
  6. Complete verification
Step 2: Add New Phone
  1. Navigate to Multifactor Authentication (MFA) page
  2. From the Security Info page, Click + Add Sign-In Method Authenticator App
  3.  Tap (+) to Add account Select Work or School
  4. Scan QR code
  5. Approve notification
Step 3: Test Access
  1. Sign out
  2. Sign back in
  3. Confirm prompts fo to new phone
Step 4: Remove Old Device
  1. Locate old device
  2. Select Remove
Step 1: Contact Help Desk
Schedule an in-person or remote Microsoft Teams session (video & photo ID required) with a member of our Helpdesk team.
 
Schedule Meeting in Bookings
*Students can reset their MFA by calling 215-895-2020, option #2, then option #1. Faculty & Staff must schedule a booking or call create a request.
 
Step 2: Install App
  1. Download Microsoft Authenticator or new phone
  2. Open and allow notifications
Step 3: Set Up MFA
  1. Sign in after reset
  2. Select Authenticator App
  3. Scan QR code
  4. Complete verification
Step 4: Add Backup Method
  1. Go to Security Info
  2. Add phone (SMS or call)
Step 5: Test Access
  1. Sign out
  2. Sign back in
  3. Confirm prompts fo to new phone
Step 6: Remove Old Device
  1. Locate old device
  2. Select Remove
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