Uninstall the CrashPlan app on your PC or Mac

Before you begin

It's important that you deactivate your devices in the CrashPlan console before uninstalling the CrashPlan app. Here's how to deactivate a device:

1. Go to console.us2.crashplan.com.
2. Enter your Drexel email address, it looks like abc123@drexel.edu, and then select Sign In.
3. You'll be redirected to Drexel Connect. Sign in with your Drexel account and verify your sign-in with multifactor authentication.
4. Select Administration > Devices.
5. Select the device you want to deactivate, to view the Device Details page.
6. Select the Action menu icon , and then select Deactivate.
7. You'll see a message warning you that the archive for this device will be deleted. Select I understand this device’s archive will be deleted, and then select OK.

Uninstall the CrashPlan app

Uninstall the CrashPlan app on a PC

1. Select Start  and type Control Panel.
2. Select Control Panel from the list of results.
3. Select Programs > Programs and Features.
4. Select CrashPlan from the list, and then select Uninstall.
5. Follow the prompts to complete the uninstall.

Uninstall the CrashPlan app on a Mac

1. Open Finder and press ⌘+Shift+G.
2. In the window that opens, type /Library/Application Support/CrashPlan/, and then press Enter.
3. Double-click Uninstall.app.
4. Follow the prompts to complete the uninstall.

Help and support

If you need help uninstalling the CrashPlan app, contact your IT department or the Drexel IT Help Desk.