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How To Get Help
Before requesting help with XFINITY On Campus for your desktop or laptop computer, please try the following:
- Clear your browser cache and restart your computer. Try again.
- Try a different web browser.
Before requesting help with XFINITY On Campus for your mobile app, please:
- Confirm that you are running the latest version of the XFINITY Stream app
- See the download sites listed under Start Watching on this page.
Comcast provides direct support for students using XFINITY On Campus. Visit their site to see extensive Help and FAQS.
- Go to the XFINITY On Campus support site .
- Search for and select Drexel University, and then sign in with Drexel Connect.
- Select the Support tab.
If you need assistance managing Premium Subscriptions or have billing inquiries select Payments & Subscriptions on the support site.
If you are still having problems, please email the Drexel Network Operations Center resnet-tv@drexel.edu and include the following:
- Your name and DrexelOne user ID (e.g., Joe Smith, js123)
- A phone number where we can reach you
- Your University Housing Dorm Name and Room Number
- Please note that residents living in Affiliated Housing: Chestnut Square, The Summit and U Crossings are not eligible!
- The Date, time, and location (building and floor) where the problem occurred
- A detailed description of the problem you are having
- A screen shot of any error messages (instructions on taking screen shots )
- Your operating system and browser type