Phone Services

OVERVIEW

The standard campus phone is an IP or digital multiple line display phone capable of supporting simultaneous incoming or outgoing calls for one or more telephone numbers. During incoming calls the phone provides calling party name and number display (when available), a voice mail indication lamp or indicator and the ability to forward calls, transfer calls, and join multiple calls for a conference of up to six parties.

Nortel Digital Phone Model M3902, M3903, M3904Nortel IP Phone Model 1140E

Plain or Traditional Telephones (Used for Analog Line Service)

Traditional analog desk and wall phones are often provided as a courtesy in public areas or used in student residences. Generally, these phones are not equipped with advanced features; when provisioned, you may access special features by using the switch hook (receiver button).

analog phones

Call Waiting: If you are on the phone and a second call comes in, you will hear a beep tone. If you hear the beep and want to answer the call, press and release the switch hook quickly. The first call will be put on hold and you will be connected to the second call. To switch back and forth between the two calls, press and release the switch hook again.

Call Hold: To place a call on hold press and release the switch hook quickly. To retrieve the call, just press and release the switch quickly.

Transferring a Call: To transfer a call to another party, press and release the switch hook to put your first call on hold. Wait for the interrupted dial tone, then dial the third person's number. You can talk before you transfer the original caller. To complete the transfer, hang up.

Using Your Campus Phone

 Dialing Instructions

Dialing Instructions for the University Telephone System

  • Emergency Services: Dial 9 + 911  or   9 + 1 + 215 895 2222
  • Calling US, Canada, and some Caribbean Countries: Dial 9 + 1 + ten digit number
  • International Calling: Dial 9 + 011 + country code + city code + number
  • Domestic Directory Assistance: Dial 9 + 1 + area code + 555 + 1212
  • Four digital dialing between University phones is possible as outlined below

Phone Numbers Used by the University Telephone System

  • Four digital dialing is possible between university phones with the following numbers:
    • 215.895.nnnn
    • 215.571.nnnn
    • Phones with these numbers may be located on any campus
  • Four digital dialing is possible between university phones with the following numbers:
    • 267.359.xxxx
    • 215.553.xxxx
    • 215.299.xxxx
    • 215.405.xxxx
    • Phones with these numbers may be located on any campus 

Phone Numbers Used by the Other Telephone Systems

Some campus locations are not served by the University phone system. Instead they are served by a speciality phone system or a service provided by a third party. In these cases the instructions on this web site may not apply. Check with your local support team for additional information.
  • Phones with these numbers are used by the College of Medicine in multiple locations 
    • 215.255.nnnn
    • some 215.762.0nnn, 215.762.26nn, 215.762.5nnn, 215,762.6nnn, 215.762.8nnn, 215.762.9nnn
    • some 215.965.nnnn, 215.507.nnnn
    • other numbers not listed here
    • Drexel IT operates this Cisco phone system for COM
  • Phones with these numbers are used by the College of Medicine at Queen Lane
    • 215.991.nnnn
    • Drexel IT operates this Nortel/Avaya phone system for COM
  • Phones with these numbers are located on the 11th Street Family Services campus
    • 215.769.yyyy
    • This is phone service provided by a third party.  Contact your local support teams for assistance. 
  • Phones with these numbers are used in NCB and Bellet buildings
    • 215.762.nnnn
    • Previously Operated by Hahnemann University Hospital, in-transition to Drexel University.  See Update. 

Nortel Digital Phone Model M3902, M3903, M3904Nortel IP Phone Model 1140E

Place a Call on Hold

Use the Hold feature when you are talking on one line and another call arrives on a second line. To retain the original call, put it on hold and then answer the second call.
  • To place a call on hold: Press the HOLD key. The LCD indicator will flash beside the line on hold.
  • To retrieve a call on hold: Press the line key beside the flashing LCD indicator.

Transfer a Call

Use the Transfer feature to redirect a call to the appropriate person.

To transfer a call to a third party:
  1. Press the TRANSFER soft key. The other party is put on hold and a dial tone sounds. The LCD indicator light flashes steadily.
  2. Dial the number to which you are transferring the call.
  3. When that number rings or a person answers, press the TRANSFER soft key to connect the calling party.

If the person called is not available, press the line key (next to the LCD indicator) to reconnect to the original call.

Conference Calling

Use the Conference feature to set up a conference call for three to six people, including yourself.

To set up a conference call:
  1. While on a call, press the CONFERENCE soft key to place the party on hold. You will hear a dial tone.
  2. Dial the number of the person you want to add to the conference call. You can talk privately to the person you are adding at this time. Repeat this process until you have dialed all parties.
  3. Press the CONFERENCE soft key a second time to conference all parties together. If the person you attempt to add to the conference is unavailable:
    1. Press the GOODBYE key.
    2. Press the line key beside the flashing status icon to return to your original call.

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another number. If the phone is in the process of ringing, the call cannot be forwarded.

To forward your calls or change the forward number:
  1. Press the FORWARD soft key.
  2. Follow the prompts.
To cancel call forward:
  1. Press the FORWARD, CHECK FORWARD, or CHECKFW soft key.
  2. Follow the prompts

Phone Charges and Calling Rates for Faculty and Staff

Per call charges and calling fees only apply to Drexel office phones. Phones provided by the University located in residence halls may call local numbers for free but cannot be used for long distance unless using a calling card.

Service Charges

Dial-Tone $7.00/month

Local Calling Rates

City Day (Philadelphia Only) $0.03/call
City Evening (Philadelphia Only) $0.02/call
City Night & Weekend (Philadelphia Only) $0.01/call
Suburbs Day $0.03/call
Suburbs Evening $0.02/call
Suburbs Night & Weekend $0.01/call
Directory Assistance $1.00/call

Long Distance Calling Rates

In-state Day $0.05/min
In-state Evening, Nights, & Weekends $0.05/min
Interstate Day $0.05/min
Interstate Evening, Nights, and Weekends $0.05/min
International Rates View Rates [PDF]
Directory Assistance $1.00/min
The following information is provided for reference purposes only.
 
Nortel IP Phone Model 1140E

Multiple Line Display Phone - Model 1140E (Avaya/Nortel)

This is the standard IP phone which uses the campus network to connect to the University provided telephone system.
Nortel Digital Phone Model M3902, M3903, M3904

Multiple Line Display Phone - Model M3904, M3903, M3902 (Avaya/Nortel)

The model 3900 series phone is the standard digital phone connected to the University provided telephone system.
Meridian Digital Phone Model M2616

Multipleline Phone - Model M2616 (Avaya/Nortel) - Discontinued

This digital phone connected to the University phone system is no longer available.
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