Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.

Services (11)

IT Help Desk

IT provides the centralized technology support for Drexel University.

CCI Technology Services And Support

Find information on how to get help with your CCI computer, software, and other technology needs. You can also find a full list of all of the services provided by the CCI technology team.

CNHP IT

CNHP IT supports the needs of the faculty and staff of the college by providing in-person and remote support for all day-to-day technical needs and projects.

College of Engineering (CoE) Computing & Technical Services

The College of Engineering's Computing & Technical Services group supports Drexel Engineers with computing needs and technical issues.

Institutional Advancement IT

Drexel’s Institutional Advancement IT supports the University’s mission and strategic priorities of building and strengthening relationships with alumni, students, faculty, staff, civic leaders, friends, and foundation and corporate partners. Institutional Advancement IT maintains the CRM system and supports all IA staff, co-ops, and student employees.

Lawtech Support

Lawtech provides assistance to students, faculty and staff for general computing issues (accounts, wireless connectivity, printing, malware, Drexel software downloads) and law school specific services or applications (including Exam software, Sharepoint, Blackboard Learn, and TWEN).

LeBow IT

LeBow Tech provides technical support to LeBow College of Business faculty, staff and PhDs.

Library IT Services

The Drexel University Libraries provide access to information, resources, and services that inspire curiosity, enable discovery, and empower all members of the University community to be information-literate, global citizens.

Public Safety IT

Drexel Public Safety IT supports systems that help maintain a secure campus environment.

Westphal IT

Westphal IT is responsible for the strategy, planning, and delivery of information technology in support of teaching, learning, research, and administration for Drexel's Westphal College of Media Arts & Design.

TeamDynamix (TDX)

TeamDynamix offers a platform for IT Service Management (ITSM) and Enterprise Service Management (ESM) with enterprise automation and integration.