ChatGPT Support

OVERVIEW OF SERVICE

Drexel University ChatGPT is an institutionally supported artificial intelligence (AI) conversational service that assists members of the Drexel community with academic, research, teaching, and administrative tasks. The service enables users to generate and refine text, explore ideas, summarize information, and receive contextual explanations using natural language prompts.

Drexel University ChatGPT is intended to enhance productivity and support learning while maintaining alignment with University policies, data protection requirements, and academic integrity standards.

Use of this service is governed by the Acceptable Use Policy (IT-01) and other applicable University policies.

Help and Support

Submit a request here to get started.

Drexel University Information Technology provides support for:

• Access and authentication issues
• Service availability and outages

For guidance and policy on the appropriate of Artificial Intelligence at Drexel University users should consult:

• The Drexel University AI website page on pedagogy and guidance 
• Course instructors or academic departments

Additional Resources

• OpenAI Help Center – troubleshooting, product guides, and FAQs
• ChatGPT Enterprise Release Notes – latest product updates
• Trust Center – data handling and compliance details
• Status Page – real-time uptime and incident updates
• ChatGPT Academy – Community for additional ChatGPT EDU resources and training
• Teaching and Learning Center
  • Faculty: GAI and Teaching 
  • Students: Dragon's Guide to GAI 
• Drexel University Libraries for How to Cite Generative AI Usage