Note: This service is only available to Drexel-owned and managed Macs.
OVERVIEW
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The Self Service for macOS tool improves application and system setup and automates software maintenance for Drexel-owned Macs. Self Service for macOS provides users with an easy way to get and install pre-configured, Drexel-licensed software; lets Drexel IT support teams remotely repair and update malfunctioning software; and reduces the need for in-person support appointments.
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All Drexel-owned Macs must have the Self Service for macOS application installed. (Drexel's Windows-based computers already have Software Center, an equivalent product.) Self Service for macOS supports Drexel's Data Security Initiative because it allows the University to quickly repair encryption problems and ensure that sensitive information stays protected.
Supported macOS versions
Drexel supports the latest version of the following Mac operating systems:
- macOS Tahoe (26)
- macOS Sequoia (15)
- macOS Sonoma (14)
Drexel supports the three most recent major versions of macOS. When a new major version of macOS is made available in Self Service, Drexel will drop support for the oldest version and support the newest and previous two versions of macOS. Note that new major versions of macOS are generally made available in Self Service 3 months after release.
Some apps might be incompatible with the latest macOS. Check macOS compatibility information specific to the apps you use.
Enrolling in Self Service
To enroll in Self Service, submit a request to the Drexel IT Help Desk or your departmental IT support for assistance. Once installed, Self Service updates automatically. Drexel Macs without Self Service for macOS may be denied some IT services if they are not properly enrolled.