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OVERVIEW OF SERVICE
TeamDynamix (TDX) IT Service Management (ITSM) software is aligned with the IT Infrastructure Library (ITIL) framework. The ITSM tool allows for proper hierarchies with Service Request, Major Incident, Incident, Problem, Change and Release work classifications. Live dashboards provide managers the ability to see real-time spikes in incidents to allow for the initiation of Major Incident/Problem Management workflows with custom automation and integration. .
DESCRIPTION & FEATURES
- Self-Service Portal & Knowledge Base
- Incident & Problem Management
- Advanced Dashboards & Reports
- Asset Management
- Integration Platform as a Service (iPaaS)
TRAINING SESSIONS
Training information will be forthcoming.
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AT A GLANCE
TeamDynamix offers a platform for ITSM and ESM that is easy to use, own and operate – giving you high flexibility and fast configuration.
Eligibility
Faculty, Professional Staff, Students.
HELP DOCUMENTATION
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