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OVERVIEW OF SERVICE
The type of service and computer repairs performed will depend on the nature of the issue, whether or not the device is Drexel-owned or personally-owned, and whether or not the device is still under manufacturer's or extended warranty.
DESCRIPTION & FEATURES
- Warranty repairs for "user-replaceable" parts, such as hard drives or memory, shipped from vendor to IT professional for installation
- Per an applicable warranty agreement, a vendor technician may be sent on-site to effect the repairs
- Ship-in, carry-in, and on-site service from The Computer Fixer for more extensive repairs of Drexel-owned and personal devices
- Service for Apple devices from the Apple Store at 1607 Walnut Street, Philadelphia
GETTING STARTED
Drexel-Owned Computers and Devices: submit a request here to get started.
Apple Devices: The Apple Store
ADDITIONAL INFORMATION
Drexel IT does NOT service personal computers and devices! Faculty, professional staff, and students who require hardware repairs for a personal computer or device should contact the vendor (such as Dell or Lenovo) or visit the Apple Store (for Macs and iOS devices) if the warranty is still in effect. The Philadelphia Apple Store (215.861.6400) is located at 1607 Walnut Street.
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AT A GLANCE
Computer repair service can be performed by IT on Drexel-owned machines under warranty, The Computer Fixer for some Drexel-owned devices, or the manufacturer for personal devices.
Eligibility
Faculty, Professional Staff, Students.
Rates
Varies according to service
Getting Started
Submit a request here to get started.
215.895.2020
HELP DOCUMENTATION
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