BeyondTrust Remote Support (formerly Bomgar) is used by University IT staff and other support teams to assist end users with technical issues directly on their computer. Using a secure connection, a representative can troubleshoot and resolve issues in real-time without having to physically visit an end user.
Computer imaging/re-imaging installs a fresh copy of the operating system with necessary Drexel settings and applications.
Computer repair service can be performed by IT on Drexel-owned machines under warranty, The Computer Fixer for some Drexel-owned devices, or the manufacturer for personal devices.
CrashPlan is an automatic, tamper-proof backup solution designed to allow restoration of data from different points in time from any computer.
The Graphics Lab provides large format printing and mounting services.