Microsoft 365 Support Information

Drexel chose Microsoft Office 365 because of familiarity with the Office Suite at Drexel and at the bulk of businesses. In addition, Office 365 met our Data Security requirements for our researchers' cloud storage needs. Use of an all-inclusive application suite such as Office 365 will result in a streamlined experience for our user community.

Sign in (or go to portal.office.com ) with your Drexel email address (userID in the format abc123). If you haven't installed Office 365 apps yet, you will be taken to the installation page. Self-sign up is not enabled for Drexel students.

Note: Installing Office 365 apps will replace any current Office installations you have on your computer or device!

While we hope you will take an honest look at Office 365 before reactivating forwarding, please be aware that future Office 365 services will hook in to this mailbox. If you forward now, you'll deny yourself some of the benefits that come from integrating these services.

If you wish to proceed on Forwarding:

• Sign in to ​portal.office.com ​using a web browser on a computer - this does not work on mobile devices​.
• Click the gear icon near the upper right of the page. In the Settings panel that appears, look for the Your App Settings near the bottom. Click Mail.
• On the Outlook Settings tab that appears in your browser, scan down for the Mail section, then Accounts, then Forwarding.
• Enter the email address you wish to forward to, and click Save.

Yes, custom email address aliases will be carried over to Office 365.

Office supports PCs and Windows tablets running Windows 7 or higher, and Macs with Mac OS X 10.6 or higher. Office for iPad can be installed on iPads running version 7.0 or higher.

You may have previously self-registered yourself for access to Office 365 by creating your own account. You may have done this so you could receive Microsoft Office for free. 

In preparation for offering a wider array of Office 365 services, Microsoft accounts that end with “@drexel.edu” are being linked to the actual accounts at Drexel. This means that the Office 365 website and Office apps will use the same Drexel account name and password that you use with most other Drexel services - instead of the self registered account.

If you're not able to log in, try logging in using the same password you use to log into Drexel services. If that does not work, please contact the IT Help Desk. and we can look at your account profile.

Contact the IT Help Desk. Let us know what types of files (OneDrive or OneNote) are missing, as well as much detail as possible, and we will investigate further.

Yes. All Drexel users should log into Office 365 using their Drexel username (abc123@drexel.edu).

If your Office 365 cloud account has data in it that you would like to save, please contact us at 215.895.2020 or consult@drexel.edu so we can assist you with migrating your content prior to your cloud account being disabled.

Your Office 365 subscription through Drexel ends upon graduation. You may enroll into other consumer or commercial offers available. You should make sure to transfer all of your files from your Drexel OneDrive to your personal OneDrive prior to graduation.

Drexel chose Microsoft Office 365 because of familiarity with the Office Suite at Drexel and at the bulk of businesses. In addition, Office 365 met our Data Security requirements for our researchers' cloud storage needs. Use of an all-inclusive application suite such as Office 365 will result in a streamlined experience for our user community.

Sign in  (or go to portal.office.com ) with your Drexel email address (userID in the format abc123). If you haven't installed Office 365 apps yet, you will be taken to the installation page. Self-sign up is not enabled for Drexel Faculty or Staff.

Note: Installing Office 365 apps will replace any current Office installations you have on your computer or device! If you wish to install Office 365 on a Drexel-owned device, please visit the appropriate Software Portal for PCs or for Macs.

You may use either--Office 365 provides access to the Online apps as well as the Desktop 2016 apps.

Sign into the Office 365 Portal to access the Online apps or install Office 2016.

You may install the Desktop apps on a personally-owned machine by clicking "Install Office 2016."

You may install the Desktop apps on a Drexel-owned machine, but please do so through Software Center for Windows or Self Service for macOS.

Yes, Drexel faculty and professional staff with Office 365 licenses may purchase additional add-ons or services on a per user basis for the fiscal year. Departments may also purchase Office 365 services for Non-Employee Associates (NEAs). See Office 365 Apps & Support for more information and pricing.

Forwarding is no longer available for Drexel faculty and professional staff email accounts. Be sure to check your Drexel mailbox regularly.

Yes, custom email address aliases will be carried over to Office 365.

Drexel IT has a guide for users wishing to use Drexel OneDrive available on our website, here.

Office 365 accounts are only available to University users under their personal Drexel usernames (abc123 format). Shared Departmental accounts will not be eligible for Office 365 services.